Return & Refund Policy

Return & Refund Policy for XR LOUD:

At XR LOUD, we are committed to providing high-quality products that enhance your audio experience. To ensure your satisfaction, we have outlined our Return & Refund Policy below:

1. 14-Day Return Policy (for Buyer’s remorse/similar reasons) + 20% Restocking Fee

• We accept returns from buyers made within 14 days. This could be due to buying remorse.
• The buyer is responsible for paying the return shipping charges.
• Once the item arrives in our facility, our team will inspect the product to see any damages (caused when/if dropped, scratches, dents or stains).
• We charge 20% of the product price as a ‘Restocking Fee’ when an item is returned due to buyer’s remorse or similar reasons. The product package should be in its original state undamaged, clean, and unwrinkled when returning.
• An 80% Refund will be initiated (if no damage is seen, and the product is eligible for reselling in the marketplace).

2. Warranty Period:

All XR LOUD products are covered by a warranty period of 6 months from the date of purchase. This warranty is applicable for manufacturing defects only. Any unwilling damage to the product caused by the customer will not be liable for warranty.

3. Return Process for Manufacturing Defects Within 30 Days:

• If you believe your XR LOUD product has a manufacturing defect, you may return it within 30 days from the date of delivery. Some of the reasons could be speakers ain’t working, or overheating even after with short use. Please contact our support team to initiate the return process and receive the appropriate shipping address.
• We/XR Loud is responsible for covering the shipping fees for returning the defective item. This will be refunded to you once the item reaches our facility.
• Upon receiving the returned item, our team will inspect it for manufacturing defects. If confirmed, you will have the option to choose between a replacement or a refund.
• NOTES: Please ensure the RETURN will NOT be acceptable in the following circumstances:

1. If you’ve dropped the product
2. Scratches or dents are seen on the product
3. You tried some other charger to charge it (you can only charge the product with its original charger sent in the package/box)
4. You over-charged the product for longer hours (as this may damage the battery)

In the above circumstances, do not proceed with the return, refund or warranty claim, as the customer was responsible for this damage.

4. Post-30 Days Warranty Claims:

• If your XR LOUD product stops working after the initial 30 days, you may still claim a replacement within the 6-month warranty period.
• The buyer is responsible for covering the shipping fees for returning the item.

5. Exclusions from Warranty Coverage:

• The warranty does not cover products damaged due to clumsiness, unintentional dropping, using the wrong charger, over-charging the batteries, or any other user-related incidents.
• Some of our products are semi-water resistant. It is advised to check the IPX of the product if it can be fully used in the water. Any product over IPX7 and IPX8 is water-resistant and can be used underwater. As for IPX below 6 (IPX5 / IPX6), non and semi-water-resistant products, if used underwater, the warranty cannot be claimed. And no replacement or refund will be made.

6. Inspection and Replacement Process:

• Our team will closely inspect the returned product for both internal and external damage.
• We do not replace products unless the defective one is received in appropriate condition.
• The condition of the returned product is crucial in determining whether it can be replaced.

7. Condition of the Product:

• The condition of the product, both internally and externally, will be thoroughly assessed to make an informed decision regarding replacement eligibility.

Contact Us:

• For any questions or concerns related to our Return & Refund Policy, please contact our support team.

Thank you for choosing XR LOUD. We value your satisfaction, and our team is dedicated to providing a seamless experience in addressing any issues you may encounter with our products.